Shipping & Returns
We pack, wrap, and seal our products with tender loving care!
Unframed prints $7 flat rate, tracked.
- Framed prints $14 flat rate, tracked.
- Orders are dispatched within 2-3 working days after payment is received.
- Delivery time frame is approximately 3-5 working days.
Please note that custom prints, larger sized prints and frames will require an extra 5-7 working days after payment has been received and then dispatched soon after.
Outside New Zealand
- Australia – $15 flat rate, untracked. Delivery time frame is approximately 7-10 working days.
- Rest of the world – $25 flat rate, untracked. Delivery time frame is 1-3 weeks.
- We are unable to ship frames outside of New Zealand due to the fragile nature of the product.
Hide and Peek Design has no control over any customs or import duties that might be incurred when your package reaches its destination country, which means you are liable for these costs if they arise.
- A4 and A3 prints are packed in a clear and protective art bags with backing board.
- A2 prints are rolled up carefully and placed in appropriate mailing tubes.
- Framed prints are carefully packed with cardboard and kraft paper then placed in cardboard box with recyclable padding such as newspaper and paper. Please note we are unable to ship frames outside of New Zealand due to the fragile nature of the product.
Your happiness and satisfaction is our top priority. If you’re not happy with the product or service we’ve provided, contact us and we’ll make it right.
A lot of care is taken when packaging orders, and each item is inspected thoroughly for defects before it is sent. If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage. We will assess damage and we will decide on whether an item can be replaced or refunded on the basis of damage.