Shipping and Returns

We pack, wrap, and seal our products with tender, love and care!

 
Shipping rates
New Zealand
  • $5 for flashcards, tracked.
  • $7 flat rate for prints (all sizes), tracked.
  • $14.50 flat rate for framed prints (all sizes), tracked.
  • Orders are dispatched within 2-3 days after payment is received.
  • Delivery time frame is approximately 3-5 working days.
  • An email of the track and trace number will be sent to you shortly after dispatch.
  • Free shipping on orders equal to or over $100.

Please note that custom and A2 sized prints are printed within 3 days after payment has been received and then dispatched soon after.


Outside New Zealand
  • Australia – $15 flat rate, untracked. Delivery time frame is approximately 7-10 working days.
  • Rest of the world – $25 flat rate, untracked. Delivery time frame is 1-3 weeks.
  • We are unable to ship frames outside of New Zealand due to the fragile nature of the product.

Hide and Peek Design has no control over any customs or import duties that might be incurred when your package reaches its destination country, which means you are liable for these costs if they arise.

Packaging
  • A4 and A3 prints are packed in a clear resealable sleeve with backing board.
  • A2 prints are rolled up carefully and placed in appropriate mailing tubes.
  • Framed prints are carefully packed with bubble wrap and placed in cardboard box. Please note we are unable to ship frames outside of New Zealand due to the fragile nature of the product.
 
 
Return Policies
 
 

The products are made to order, therefore we do not accept returns for refund or exchange under any circumstances. Please choose carefully before placing your order.

A lot of care is taken when packaging orders, and each item is inspected thoroughly for defects before it is sent. If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage alleged. We will assess damage and we will decide on whether an item can be replaced or refunded on the basis of damage.